Our Terms & Conditions

The use of this site is governed by the policies, terms, and conditions set forth below.

Please read them carefully. Your use of this site accepts your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and condition. Your submission of any purchase to https://portacooker.com and/or Portacooker.com indicates acceptance of these terms and conditions.

Portacooker.com reserves the right to make changes to this site and these terms and conditions at any time.

By ordering or registering on https://portacooker.com you grant us the right to add your contact details to our database and email transactional orders, shipping and product review emails. From time to time we may contact you about offers and new products. Unsubscribe via the link or contacting us at support(at)portacooker.com can easily remove you from the marketing communications.

Privacy Act
Portacooker.com actively seeks to comply with Malaysia’s privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy. For more information about the Malaysian Data Protection principles, see the Malaysian Department of Data Protection website: http://www.pdp.gov.my/index.php/en/

Order Acceptance Policy
Portacooker.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications and information before accepting any order.

Portacooker.com is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving a reason; upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Usage of Portacooker
By purchasing Portacooker, the customer agrees to bear all responsibilities with regard to the usage of the cooker. Portacooker.com, Shafandy Enterprise, and it associate bear no responsibility for any damage, incident or accident happen with regard to its usage. It is customer responsibilities to ensure safe usage of the cooker. Take note that usage of heating equipment is not allowed in certain premises, as such it is the responsibility of the customers to seek permission of the usage.

Shipping & Delivery
In Portacooker.com we do our best to package and protect your goods for shipping. Portacooker.com is not responsible for any damage to your goods by the courier or shipping agent.

We are not responsible to you or any person claiming through you for any loss or damage to goods in transit caused by an event of any kind by any person. The delivery times made known to you are estimates only and Portacooker.com is not liable for late delivery. For more details about the number of days for delivery, kindly refer to the website of the courier company of which your order has been shipped. You can keep track your order on this page.

We are not liable for any loss, damage or delay occasioned to you arising from late delivery of the goods. For an order shipped with Standard Registered shipment, take note that in countries where no national postage service directs to your delivery address, we are not responsible if you did not collect your order from the post-office. You are responsible for tracking your order via provided shipment tracking number and retrieve it at earliest to prevent loss. Once the status is delivered in the shipment tracking page, we considered that you have received your order.

Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation emails. In the event that an incorrect address was entered, address changes can only be made until the order has begun being processed. Portacooker.com takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

All pricing is in Malaysian Ringgit (RM). Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country if shipped outside of Malaysia. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Malaysian Ringgit.

Refunds and Returns Portacooker.com is committed to customer satisfaction – if you receive a product that you are unhappy with for any reason, simply email us sales(at)portacooker.com & we will happily exchange or refund your item provided the item and packaging are in the original unused condition.

Faulty goods must be notified of the fault within 7 days of purchase for Malaysian customers and 14 days for customers outside Malaysia. Returns must be made within 7 days of notice to Portacooker.com. Returns must be in as new condition unless a faulty item.

Order Cancellations If notified before goods have been dispatched, Portacooker.com can accommodate some order cancellations. If items have been shipped, Portacooker.com reserves the right to refuse order cancellations.

Copyright and Trademark Notice Portacooker.com is owned and operated by Shafandy Enterprise. Unless otherwise specified, all materials appearing on the site, including the text, site designs, logos, graphics, icons and images, as well as the selection, assembly and arrangement thereof, are the sole property of Shafandy Enterprise.

You may use the content of this site for your enjoyment and viewing pleasure and for the purpose of shopping on this site or placing an order on this site. No Materials from this site can be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without Shafandy Enterprise’s prior written permission. All rights here are reserved. Any unauthorized use of the materials appearing on the site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, Portacooker.com have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Promotions, discounts, and promotional codes are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.

One time Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions. Promotion does not apply to gift certificates, shipping, GST or duties or similar service costs. If merchandise was purchased at a promotion price and subsequently returned, you will be issued a credit or refund at the promotional price and if the promotion has expired it cannot be applied to a replacement or future order. Portacooker.com can extend or terminate a promotion at any time.

This site may contain links to other sites on the Internet that are owned and operated by third parties.

You acknowledge that Portacooker.com and/or Shafandy Enterprise is not responsible for the operation of or the content located on or through a third party site. Should you have any question, feel free to contact us here.

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